publications

Sadhana Smiles, Realchange Director and Key Consultant is a highly sought-after speaker at conferences and workshop seminars. She has presented on the following topics;

For the Management/Leadership team

> Performance Management
> Engaging your employees with your business
> Engaging your customers
> Leadership and Management Training
> Managing generations in the workplace
> Change Management

Property management

> Simple database management tips
> Prospecting with purpose
> Customer service, building rapport
> Time management and goal setting
> Negotiation/conflict resolution
> Communication Skills

Following are downloads of RealChange presentations and publications

Sample Key Performance Indicators and Self Appraisal form, should you have any further queries please do not hesitate to contact me. Please note that the KPI's for the sales agents has been published with approval from Prime Training, these KPI's are used within an Effective Business Unit (EBU)

> - KPI Sales Agents - download PDF
> - Property Managers KPI (sample) - download PDF
> - Sales Agent Performance Measure - download PDF
> - Self Appraisal Form (sample) - download PDF
> - Admininstation Performance Measures - download PDF